It gives everyday tap water as well as purified water, thanks to the GROHE Blue Pure filter which is operated by a distinct handle and draws out unwanted particles such as chlorine, lime and heavy metals. Kann das Gerät uneingeschränkt empfehlen. I rang a local plumber who came out and said he could fix it for me and would have a look in a old parts bin at a local plumbing shop to see if he could find a suitable handle. We could not have asked for more. The customer service was absolutely brilliant! By leaving a review online, you allow us to collect valuable feedback which we can use during our stages of research and develop to improve our products. Thank you! GROHE 64508001 | Blue Filter Head. Try again. This was not convenient for me. £46.80 £ 46. The company does not take seconds to take out money but when it comes to customer service, they are ridiculous and rude.My order number is ORD-000626014-2826239. Innovation is good. High-quality products in great designs. GROHE Blue Professional provides great-tasting filtered water fresh from your office kitchen tap. We have had a most fantastic experience with the customer support team. Ultimate Refreshment from your kitchen tap. Grohe 32168DC0. Please make sure that you've entered a valid question. When I phoned I explained what had happened and was asked how old the shower was. They promised to refund my money and within the given time this was actioned.Sympathetic, helpful and above all a very professional team. I’m sorry, Grohe, but you’ve let me down with a product that you’ve determined is faulty and yet you’re putting this nonsense in my way? Nicht täuschen lassen. My European Blue unit is a slim box completely integrated with internal CO2 and filter units both supplied by Grohe Germany. 0 Comment Report abuse Loubby James. Kurzum 5 Sterne. After waiting 2 weeks, I just been told to wait another 3 weeks to receive it due to production issue. Use the lever handle for standard washing water or turn the easy-grip dial handle for filtered water. The ones that worked were from Screwfix, the ones that didn't were from my local plumbing store - both ostensibly 12mm but one thread fitted and the other didn't. The cooler unit fits into any cabinet over 30cm wide – making it a perfect fit for any kitchen – and both the filter and 425gr CO2 bottle are easy to remove and replace. Mounted next to your current kitchen tap, it will be your source of fresh table water, right there in your kitchen. A Blue Pure tap offers all this, but with all the design and performance benefits of a classic GROHE kitchen tap. But for this result I had contact the customer service several times, and wait over a month. I bought the shower head in good faith confident that should anything go wrong I had the sucurity of the 5yr guarantee. Would give zero stars if could. I’ve sent them a copy of my order with Amazon which clearly shows the last 4 digits and the expiry date of my debit card together with the address it was delivered to but they refuse to accept it. The fitting instructions consist of a semaphore diagram and the 'quick-fit' plastic nut was dysfunctional. Precision German engineering. Well worth the minimal effort. Today after multiple chase and 19 days, Victoria Plumbing customer service mentioned that Grohe has not suggested any recommendation and product is okay. To calculate the overall star rating and percentage breakdown by star, we don’t use a simple average. Grohe were quick to send the cashback (as a cheque) and even included a handwritten note, which I thought was a nice touch. The spec states up to 3 litres an hour which is true in 300ml intervals every 10 minutes, but does not meet family demands at meal times etc, where you end up with two chilled glasses and two ambient glasses. The tap itself: it's really good. RRP: £233.99. Trustpilot. The “quick-fit” device did not work. Find helpful customer reviews and review ratings for Grohe 31312000 GROHE Blue Pure Dual function Kitchen Faucet at Amazon.com. Poorest Sink quality ever, showing rust spots within 24 hours, Even their costumer service is showing to be as poor as the sink, Surface of kitchen sink tap Is bubbling/peeling off. Both 15 years old , no complaints about either , still all look like new. Our bathroom wall is normal average Victorian houses wall and shower could not be installed just because extender was missing. Grohe Kundendienst informiert, die mir sofort einen Techniker geschickt haben. The product is fairly simple to install and looks good. Für die Nachteile kann Grohe nichts. I finally exchanged the second tap for a third which worked successfully as was proven before I left the showroom. Nach Einbau machte das Gerät ein sehr lautes. 49. Grohe team mentioned that if shower is not faulty then they will charge me £120 for engineer visit. After viewing product detail pages, look here to find an easy way to navigate back to pages you are interested in. Grohe C-Spout Blue Home Duo Starter Kit - Chrome - 31455001 Enjoy the cool and delicious taste of the purest water straight from the kitchen tap with the Grohe Blue Home starter kit. That said, after agreeing a time with the subcontractor, I got a note from Grohe saying that, if the problem isn’t caused by the product, I’ll need to pay £100 for the visit. Only 5 left in stock (more on the way). Get it Tomorrow, Jan 4. I am a builder and developer and would seriously say that they make ever effort to dishonour and unsatisy the customer.Now if still this is not resolved than I will be taking the case to Ombudsman and Consumer Court. Reply. I have both , bathroom, all taps, push flush, plumbed in shower - Bristan. The tap is extremely good quality before you start, including all the other components you require to deliver the boiling water so conveniently. They tell me that without the word “invoice” the warranty is invalid. Sorry, there was a problem saving your cookie preferences. Despite the fact our existing flush plate was, unused and fully boxed. Dear Hr. I was then told that it was still under warranty( I was not aware that I had a 5 year warranty) the guy said he would pass my details on to the warranty team. No matter I thought it’s got a 5 year warranty I’ll ring them. Tap options. Appliances, Buying Guide, Reviews, Taps; October 18, 2016 The Grohe Blue System Home Duo Tap is an elite and exclusive product within the world of taps. Will definitely not buy any more products of this brand and would not advise anyone to do it as well. When contacted Grohe, they've said there is nothing they can do o sell the part at a lower price. You can still see all customer reviews for the product. With a GROHE water system it couldn’t be easier to turn your workplace into a … UPDATE BEACHTEN Läuft - wir sind zufrieden. Support blamed everything bar their product. There's a problem loading this menu at the moment. A nightmare with Grohe and Victoria Plumbing. Der Motor des Kühlaggregates ist etwas laut, aber nicht lauter als der Kühlschrank. 5.0 out of 5 stars 1. Chiamato l’assistenza, mi hanno detto che mi avviseranno una settimana prima di venire. I haven't heard from you at all but would be pleased to give more info. Trying to get a resolve on this has taken months and we still don’t have a replacement.They don’t answer the phone, they don’t reply to emails, they are slow to action anything, they can be rude, they are nearly always unhelpful.Just buy a simple product from a more reputable brand than this company. Last Grohe purchase for me. 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